FAQs

Shipping

Where does CustomMilkcaps.com ship?

CustomMilkcaps.com currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark, and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.

We are working on bringing Custom Milkcaps everywhere around the world. Tag us @CustomMilkCaps to let us know where you live!

When will my order ship?

Here’s how it works: you order, we quality check, have you approve proofs, we create, we process, then we ship.

Ordering takes a few seconds. Processing, creation, and shipping takes 6 to 8 weeks. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via custommilkcaps@gmail.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email custommilkcaps@gmail.com.

How can I change the country I am shopping in?

All of that is done in the check out section.  All prices will be converted to local or desired currency.  We also accept Bitcoin and other Cryptocurrencies, but please contact us if you are interested in paying via crypto.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing custommilkcaps@gmail.com.

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your product.  Since each product is very time consuming we cannot offer an immediate reprint, you will still need to wait up to 8 weeks.  You must let us know what issue you have had with the product as well as send back the product.

Help! I can’t find my return slip.

Don’t worry—Our packages don’t include return slips. Just reach out to custommilkcaps@gmail.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

We do not offer refunds for any product at CustomMilkCaps.com since all of our products are custom and made to order.  If the product is damaged, destroyed, or not to proper quality specifications upon arrival, please contact us immediately and we will discuss reprinting options.  All returns must be shipped back complete.

Please note, you will have to pay for shipping yourself for returns. Email us at custommilkcaps@gmail.com and we'll help you place the return. Please note that all products are final sale.

How long does it take to process a return?

Reprints or recreations of damaged or misprinted products will take 5-8 weeks for replacement, but most orders come much sooner.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at custommilkcaps@gmail.com and we’ll be sure to get you the product you ordered!

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at custommilkcaps@gmail.com.

What forms of payment do you accept?

We accept Paypal, Apple Pay, Bitcoin, Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

  • Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at custommilkcaps@gmail.com. We’re happy to help!

CustomMilkcaps.com FAQ

How are CustomMilkcaps.com products different from other brands?

Our products reflect our belief that beauty should be fun, easy, imperfect, and personal. Our formulas are designed to live with you, not on you, and enhance what you already have. They are meant to be touched, smooshed, traveled with, cherished, and shared until their packages are crinkly and dirty and can literally give no more. They represent fun and freedom, and are the result of years of recommendations from the coolest girls on the planet.

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

I have a weird question and I want to talk to a person about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at custommilkcaps@gmail.com. Don’t worry—we check it constantly.

Order Questions

How can I update my order?

Please email us at custommilkcaps@gmail.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you’ve encountered two valid promo codes during your travels through the Internet, please choose the one you want to use more.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.

Samples

Want to test-drive our product?

We offer a free sample pack of Custom Milkcaps.  Just fill out the form here and we will send you a few so you have something to hold in your hand.